Shipping Policy

At J & Burke, we strive to ensure your order arrives safely and promptly. Below are the details of our shipping process:

Processing Time:

Orders are processed within 2-3 business days (excluding weekends and holidays).
You will receive an email confirmation with tracking information once your order has shipped.

Shipping Methods:

We offer standard and expedited shipping options at checkout.
Shipping rates are calculated based on the size, weight, and destination of your order.

Domestic Shipping (within the U.S.):

We ship to all 50 states, including Alaska and Hawaii.
Standard shipping typically takes 5-7 business days, depending on your location.
Expedited shipping options are available for faster delivery.

International Shipping:

Currently, we offer international shipping to select countries. Additional shipping fees and customs duties may apply, and customers are responsible for these charges upon delivery.
International shipping times may vary depending on the destination.

Order Tracking:

Once your order ships, we’ll provide a tracking number so you can monitor its journey.
Please allow up to 24 hours for tracking information to update.

Damaged or Lost Items:

If your order arrives damaged or is lost during transit, please contact us within 7 days of receiving your shipment. We will work with you to resolve the issue as quickly as possible.
Be sure to keep the original packaging and photos of any damaged items for our records.

Address Accuracy:

Please double-check your shipping address at checkout to ensure it's correct. We are not responsible for delays or errors caused by incorrect addresses provided by the customer.

If you have any questions about your shipment, feel free to contact our customer service team at colby@jandburke.com. We're here to assist you!