Question 1

Are your pillows really hand-stitched?

Accepted Answer

Yes! Every J & Burke pillow is carefully hand-stitched by skilled artisans, making each piece truly unique. We believe in preserving craftsmanship and creating heirloom-quality pillows that stand out from mass-produced alternatives. On average, each pillow takes 40 hours to stitch!

Question 2

What is your return policy?

Accepted Answer

Because our pillows are handmade in small batches, we accept returns on unused items within 14 days of delivery. Please see our full return policy for details.

Question 3

Do you offer custom designs?

Accepted Answer

Upon special request! Please use the "contact us" form to reach out.

Question 4

How do I care for my J & Burke pillow?

Accepted Answer

We recommend spot cleaning only to preserve the hand-stitched design. For dust or light dirt, a gentle lint roller or soft brush works well. If need be, you may gently wash in cold water on delicate.

Question 5

How big are the pillows?

Accepted Answer

Our pillows are currently all 20 inches by 20 inches. The perfect size to make a statement.

Question 6

Do you restock sold-out designs?

Accepted Answer

Because our pillows are handmade in limited quantities, some designs may not be restocked. If you see something you love, we recommend grabbing it before it’s gone.

Question 7

How long will it take to receive my order?

Accepted Answer

Most orders ship within 3–5 business days, with delivery times depending on your location.

Question 8

Do you offer gift wrapping or gift notes?

Accepted Answer

Yes! We offer complimentary gift wrapping and handwritten notes—just leave a message at checkout.