Frequently asked questions

Yes! Every J & Burke pillow is carefully hand-stitched by skilled artisans, making each piece truly unique. We believe in preserving craftsmanship and creating heirloom-quality pillows that stand out from mass-produced alternatives. On average, each pillow takes 40 hours to stitch!

Because our pillows are handmade in small batches, we accept returns on unused items within 14 days of delivery. Please see our full return policy for details.

Upon special request! Please use the "contact us" form to reach out.

We recommend spot cleaning only to preserve the hand-stitched design. For dust or light dirt, a gentle lint roller or soft brush works well. If need be, you may gently wash in cold water on delicate.

Our pillows are currently all 20 inches by 20 inches. The perfect size to make a statement.

Because our pillows are handmade in limited quantities, some designs may not be restocked. If you see something you love, we recommend grabbing it before it’s gone.

Most orders ship within 3–5 business days, with delivery times depending on your location.

Yes! We offer complimentary gift wrapping and handwritten notes—just leave a message at checkout.